Terms and Conditions

You can download and read the Terms and Conditions with Disclaimers clicking here.

Also you can read online from now on:


1. These terms

1.1. What these terms cover. These are the terms and conditions on which we supply our roller
skating services to you. United Sk8s places great importance on providing a fun, safe,
enjoyable, and enriching environment for all of our guests. We ask that the high standards set
by us are complied with by all persons who attend our roller skating events and it is a condition
of entry into our events that you comply with these terms and conditions.

1.2. What you should read them. Please read these terms carefully before you purchase your
ticket from us. These terms tell you who we are, how we will provide services to you, how you
and we may change or end the contract, what to do if there is a problem and other important
information. If you think that there is a mistake in these terms please contact us to discuss.
While attending one of our events these terms and conditions shall apply and must be

2. Information about us and how to contact us

2.1. Who we are. We are UNITED SK8S LIMITED a company registered in Scotland. Our company
registration number is SC589014 and our registered office is c/o Douglas Home &; Co, 47-49
The Square, Kelso, TD5 7HW.

2.2. How to contact us. You can contact us by e-mail at unitedsk8s@outlook.com or by writing to
us at:

United Sk8s Limited
c/o Douglas Home & Co
47-49 The Square

2.3. How we may contact you. If we have to contact you we will do so by telephone; by writing to
you at the email address or postal address you provided to us; or by speaking with you when
you attend one of our event.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you.

3.1. How we will accept your order. Our acceptance of your order will take place when we confirm
that your payment and booking request to attend one of our events as been accepted. If you
order your ticket(s) for our events online then, once you have received your booking
confirmation from us, a contract will come into existence between you and us. However, if you
purchase your ticket(s) by attending one of our events in person then a contract will come into
existence between you and us when we confirm that you may attend our event and we have
received payment from you.

3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of
this and will not charge you for the services. This might be because of unexpected limits on our
resources which we could not reasonably plan for or because we have identified an error in the
price or description of our services.

3.3. Your ticket. When we confirm your booking and payment then we will assign a ticket number
to your order and tell you what it is when we accept your order – this ticket number may appear
in the e-mail you receive from us or may be printed on the ticket. It will help us if you can tell us

the ticket number whenever you contact us about your order. If you purchased a ticket for one
of our events through our website then the e-mail that you receive from us constitutes your
proof of purchase. Please check that you have received this e-mail following your purchase.
We shall have no responsibility should you not receive this e-mail due to reasons out of our
control, for example junk or spam filtering. The confirmation e-mail must be presented to us at
the entrance to our event. We may ask you to provide us with further confirmation such as the
credit or debit card used to purchase the ticket or a form of government issued photographic ID
such as a driving licence.

3.4. Accuracy of your information. It is your responsibility to check the accuracy of the details that
you have provided to us and the details on your e-mail confirmation or the ticket (as the case
may be). Please keep your ticket (whether physical or e-mail) in a safe place. We cannot be
held liable for any tickets that are lost or stolen.

3.5. Expiry of your ticket. If you participate at our event and leave early then your ticket shall
expire when you leave and you will not be entitled to a refund for any unused portion of the
ticket. If you do not arrive (“no show”) or do not participate at the event specified in your ticket
then you shall not be entitled to a refund.

3.6. Transferability. You may only transfer your ticket to another individual of the same ticket
category (e.g. adult entry may only be transferred to another adult) and only for the same event
for the same time at the same location.

4. Your rights to make changes

If you wish to make a change to your order with us then please contact us as soon as possible. We will
let you know if the change is possible. If it is possible we will let you know about any changes to the
price of your ticket, the timing of the event, or anything else which would be necessary as a result of
your request change and we will ask you to confirm whether you wish to go ahead with the change.
Please note that we cannot always make changes if you request them, for example, this may be
because our event is already fully booked or the facilities at the place of the event may not be able to
cater to your request.

5. Our right to make changes

5.1. Minor changes to the services. We may change the event:

5.1.1. to reflect changes in relevant laws, regulations, or codes of practice; and

5.1.2. to implement minor technical adjustments and improvements, for example, to address
a health and safety concern. These changes will not affect your use of our services
and attending our events.

5.2. More significant changes to the services. In addition, we may need to make more significant
changes to the services that you receive from us. For example, if the venue where the event
takes place becomes unavailable then we will get in touch with you and you may then contact
us to end the contract and receive a full refund.

6. Providing the services

6.1. When we will provide the services. We will supply our roller skating and events services to
you from the date set out in your ticket and for the duration set out in that ticket. The completion
time for the services is set out in the ticket or when you leave the venue where the event is
taking place or you may end your contract with us as described in Clause 7 or we may end the
contract by written notice to you as described in Clause 8.

6.2. We are not responsible for delays outside our control. If our performance of the event
and/or the services is affected by an event outside our control then we will contact you as soon
as possible to let you know and we will take steps to minimise the effect of the delay. Provided
we do this we will not be liable for delays caused by the event outside our control but if there is
a risk of substantial delay you may contact us to end the contract and receive a refund for any
services you have paid for but not received.

6.3. What will happen if you do not provide required information to us. As we informed you in
the description of the services in our brochure or on our website, we will need certain
information from you so that we can provide the services to you, for example, we will need to
know your name, address, and mobile number. We may also ask how old you are and if you
are accompanied by a parent or guardian. Under certain circumstances, for example where we
feel that we require more information in understand health concerns, we may also contact you
to ask for this information. If you do not, within a reasonable time of us asking for it, provide us
with this information, or you provide us with incomplete or incorrect information, we may either
end the contract (see Clause 8.1) or make an additional charge of a reasonable sum to
compensate us for any extra work that is required as a result. We will not be responsible for
providing the services late or not providing any part of them if this is caused by you not giving
us the information we need within a reasonable time of us asking for it.

6.4. Reasons we may suspend the services. We may have to suspend our event to:

6.4.1. deal with technical problems or make minor technical changes; or

6.4.2. update our services to reflect changes in relevant laws, regulatory requirements, or
codes of practice.

6.5. Your rights if we suspend the services. We will contact you as soon as reasonably practical
to tell you we will be suspending the services, unless the problem is urgent or an emergency. If
we have to suspend the services we may adjust the price so that you do not pay for services
while they are suspended, for example, we may do this on a pro rata basis if you are unable to
attend the entirety of our event due to our suspension. You may contact us to end the contract
if we suspend the services and we will refund any sums you have paid in advance for services
not provided to you.

6.6. We may also suspend the services if you do not pay. If you do not pay us for the services
when you are supposed to (see Clause 10.4) and you still do not make payment when you
attend our event in person then we may refuse access to our event and our services and if you
have any outstanding payments due to us, such as unpaid tickets, then we may suspend
supply of the products until you have paid us the outstanding amounts.

6.7. Minimum age requirements. No child or children under the age of sixteen (16) will be
permitted to attend our events unless they are accompanied by an adult, who shall be at least
eighteen (18) years or older.

6.8. Prohibited items. You cannot bring any objects to our events that may be regarded as
offensive, cause injury or annoyance, this includes but is not limited to, weapons, fireworks,
whistles, musical instruments, radios or sound producing electronic devices, or items designed
for throwing. If you are found to be in possession of any such items, then you may be asked to
desist and immediately be removed from the venue without the right to a refund and we may
required to report the matter to the police and you may be prosecuted.

6.9. Ticket Inspection. Each ticket that you purchase from us entitles one (1) person entry to one
of our events on a single occasion. Accordingly, you must hold a valid ticket at all times and
must have it on your person available for inspection by our staff or representatives. Failure to
produce a valid ticket upon our request may result in your removal from our event.

6.10. Health & safety and medical conditions. We may use music, sound, and a variety of special
effects (including strobe lighting) at certain times or in certain areas during your attendance at
our events. We strongly recommend that if you have high blood pressure, heart conditions,
back or neck problems, brittle bones, joint injuries or other pre-existing medical conditions that
you contact us in advance or speak to our staff or representatives at the venue for further
details. From time to time we will also draw your attention to certain health and safety
procedures which you must adhere to, for example, fire evacuation and proper use of
equipment in connection with our services. Please do not take part in our events if you are
pregnant or suspect that you may be. Please understand that roller skating is a high intensity
activity. You accept and acknowledge that you take part entirely at your own risk.

6.11. Clothing. You are required to remain fully clothed while attending our events and this includes
the wearing of shirts and shoes or roller skates (as the case may be) at all times. This is both
for your own comfort and for the safety of our guests.

6.12. Personal belongings. Please understand that we provide our services and events at various
locations throughout the country and, as a result, the availability of locker or other secure
storage facilities may vary greatly. You must keep your personal belongings with you at all
times. We will not be liable to you for loss, theft, or damage to any personal belongings.

6.13. Skate hire. If you do not order skate hire online at the time of purchasing your ticket or you
arrive in person on the day of the event, then we cannot guarantee the availability to skate
equipment. If you ordered and paid for skate equipment in advance and we fail to provide you
with your equipment, then we will refund you the skate hire fees.

6.14. Electronic devices. For the purposes of health and safety, photography, taking/viewing
videos, use of mobile phones, laptops, tablets, laser pointers, flashlights, audio/music devices,
reading of books, newspapers, or magazines is prohibited in the roller skating rink.
Photography and video is strictly limited to personal use and shall not be used for any
commercial purposes – please ask our staff or representatives for the appropriately designated
areas for use of electronic devices such as mobile phones and cameras.

7. Your rights to end the contract

7.1. You can always end the contract before the services have been supplied and paid for.
You may contact us at any time to end the contract for the services, but in some circumstances,
we may charge you certain sums for doing so, as described below.

7.2. What happens if you have good reason for ending the contract. If you are ending the
contract for a reason set out at Clause 7.2.1 to Clause 7.2.5 below the contract will end
immediately and we will refund you in full for any services which have not been provided or
have not been properly provided. The relevant reasons are:

7.2.1. we have told you about an upcoming change to the services or these terms which you
do not agree to (see Clause 5.2);

7.2.2. we have told you about an error in the price or description of the services you have
ordered, and you do not wish to proceed;

7.2.3. there is a risk the services may be significantly delayed because of events outside our

7.2.4. we suspend the services for technical reasons, or notify you are going to suspend
them for technical reasons, in each case for a period exceeding twenty-five percent

(25%) of the duration of that event (for example, if a four (4) hour event is delayed for
more than one (1) hour); or

7.2.5. you have a legal right to end the contract because of something we have done wrong.

7.3. What happens if you end the contract without a good reason. If you are not ending the
contract for one of the reasons set out in Clause 7.2, the contract will end immediately but we
may charge you reasonable compensation for the net costs we will incur as a result of your
ending the contract.

8. Our rights to end the contract

8.1. We may end the contract if you break it. We may end the contract at any time by notifying
you if:

8.1.1. you are under the age of sixteen (16) at the time you order your tickets from us;

8.1.2. you do not make any payment to us when it is due;

8.1.3. you resell or attempt to resell your ticket and/or order;

8.1.4. you do not provide us with information that is necessary for us to provide the services,
for example, your name, address, mobile number, age, and health or medical

8.1.5. you fail to comply with any instructions given to you by our staff or representatives;

8.1.6. you fail to comply with relevant health and safety instructions, notices, policies, or

8.1.7. you act in a manner that is disruptive, dangerous, threatening, inappropriate,
misbehave, and/or your behaviour is likely to have an adverse effect on the safety,
security, and/or enjoyment of other guests or our staff;

8.1.8. you are, or believed to be, under the influence of alcohol or drugs;

8.1.9. you wear clothing that we deem to display inappropriate messages or images;

8.1.10. you use personal devices such as mobile phones, mp3 players, laptops, or tablets
whilst attending our events;

8.1.11. you fail to produce a valid ticket to us upon our request;

8.1.12. you damage or destroy any facilities, equipment, plant, or machinery at the venue for
the event where the services take place,
and we reserve the right, at our sole discretion, to refuse admission to our events, ban you from
our events, or remove you from our events and with no reason given or stated. Smoking and e-
cigarettes are strictly prohibited outside of designated areas.

8.2. Own equipment. We reserve the right, at any time, to inspect your own equipment prior to
permitting you to attend our event. We do not permit any equipment that is dirty, damaged,
oiled, or dangerous and we may check your equipment at any time.

8.3. You must compensate us if you break the contract. If we end the contract in the situations
set out in Clause 8.1 we will refund any money you have paid in advance for services we have

not provided but we may deduct or charge you reasonable compensation for the net costs we
will incur as a result of your breaking the contract including, but not limited to, costs in repairing
or restoring damaged facilities, equipment, plant, or machinery.

8.4. We may stop providing the services. We may write to you or speak to you if you are at one
of our events, to let you know that we are going to stop providing the services. Subject to
Clause 8.3, will refund any sums you have paid in advance for services which will not be

9. If there is a problem with the services

9.1. How to tell us about problems. If you have any questions or complaints about the services,
please contact us. You can contact us by e-mail at unitedsk8s@outlook.com or by writing to us

United Sk8s Limited
c/o Douglas Home & Co
47-49 The Square

Alternatively, you can speak to one of our staff or representatives during the event.

9.2. Summary of your legal rights. See the box below for a summary of your key legal rights in
relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For
detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call
03454 04 05 06.

The Consumer Rights Act 2015 says:

– You can ask us to repeat or fix a service if it´s not carried out with reasonable care
and skill or get some money back if we can´t fix it.
– If you haven´t agreed a price beforehand, what you´re asked to pay must be
– If you haven´t agreed a time beforehand, it must be carried out within a reasonable

9.3. Our guarantee in addition to your legal rights. We offer the following goodwill guarantee
which is in addition to your legal rights (as described in Clause 9.2) and does not affect them. In
the unlikely event there is any defect with the services:

9.3.1. if remedying the defect is impossible or cannot be done within a reasonable time or
without significant inconvenience to you we will refund the price you have paid for the

9.3.2. in all other circumstances we will use every effort to repair or fix the defect free of
charge, without significant inconvenience to you, as soon as we reasonably can and if
we fail to remedy the defect we will refund the price you have paid for the services.

9.4. You may transfer our guarantee at Clause 9.3 to a person to whom you have transferred your
ticket to provided that the individual receiving your ticket falls within the same age or category

of your ticket and we may require you to provide reasonable evidence that they are now the
owner of the ticket, for example by e-mailing us.

10. Price and payment

10.1. Where to find the price for the services. The price of the services (which includes VAT) will
be the price set out in our price list in force at the date of your order. You can find details of our
price list on our website or by attending one of our events. We take all reasonable care to
ensure that the prices of services advised to you are correct. However please see Clause 10.3
for what happens if we discover an error in the price of the services you order.

10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order
date and the date we provide the services, we will adjust the rate of VAT that you pay, unless
you have already paid for the services in full before the change in the rate of VAT takes effect.

10.3. What happens if we got the price wrong. It is always possible that, despite our best efforts,
some of the services we sell may be incorrectly priced. We will normally check prices before
accepting your order so that, where the service´s correct price at your order date is less than
our stated price at your order date, we will charge the lower amount. If the service´s correct
price at your order date is higher than the price stated in our price list, we will contact you for
your instructions. If we accept and process your order where a pricing error is obvious and
unmistakeable and could reasonably have been recognised by you as a mispricing, we may
end the contract, refund you any sums you have paid and not perform the services.

10.4. When you must pay and how you must pay. You must pay the full price of the services,
before we start providing them. We accept payment by way of cash, debit card, or credit card.
We reserve the right to refuse any debit card or credit card that is not issued by a United
Kingdom financial institution. We only accept payment in Pounds Sterling (£).

10.5. What to do if you think an invoice or ticket is wrong. If you think an invoice or ticket is
wrong please contact us promptly to let us know.

11. Our responsibility for loss or damage suffered by you

11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to
comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable
result of our breaking this contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if
either it is obvious that it will happen or if, at the time the contract was made, both we and you
knew it might happen, for example, if you discussed it with us during the sales process. Our
liability for direct losses you suffer as a result of us breaching a contract between us is limited
to the purchase price of your ticket.

11.2. For the avoidance of doubt, we strongly recommend that you wear appropriate protective
equipment when attending our events, for example, wrist, elbow, or knee guards – especially if
you are new or a beginner skater or a child. Roller skating is a great form of fitness but, as with
any event that involves extended or extraneous movement, you accept and acknowledge that
we will not be responsible to you for loss or damage you suffer as a result of failing to wear
appropriate protective equipment. If you bring your own skates and/or safety equipment then
you are solely responsible for its maintenance and upkeep – we shall not be liable to you for
any accidents or injuries arising from your use of your own equipment.

11.3. Indirect losses. We shall not be liable to you for any indirect or consequential loss or for any
loss of income, revenue, business, goodwill, loss of profits or contracts, loss of data,
disappointments or emotional distress or injury to feelings and/or any other loss or damage

which was not reasonable foreseeable whether arising under delict or tort (including
negligence), common law, breach of contracts or otherwise.

11.4. We do not exclude or limit in any way our liability to you where it would be unlawful to
do so. This includes liability for death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights in relation to the services including the right to
receive services which are as described and supplied with reasonable skill and care.

11.5. We are not liable for business losses. We only supply the services for domestic and private
use. If you use the services for any commercial, business or re-sale purpose we will have no
liability to you for any loss of profit, loss of business, business interruption, or loss of business

12. How we may use your personal information

12.1. We will use the personal information you provide to us to:

12.1.1. provide the services;

12.1.2. process your payment for such services; and

12.1.3. if you agreed to this during the order process, to inform you about similar products that
we provide, but you may stop receiving these communications at any time by
contacting us.

12.2. CCTV. For your safety and security, we may operate CCTV at our events and/or the owners,
proprietors, or managers of the venue may operate CCTV.

12.3. Photography, video, and social media. We may occasionally take photographs and videos at
our events which may feature our guests and post these on our social media accounts or use
these in our promotional, advertising, or publicity. You accept that we may use such images
and videos in perpetuity and you further agree that copyright in these materials shall belong to
us. We will do our best to keep your identity anonymous and we will not identify you in our
photography, video, and social media if we have not obtained your consent.

12.4. We may pass your personal information to third parties where it is necessary for us to
deliver our services or process your order. If you pay for your ticket online we may pass
your personal information to our payment partners who will process your personal information
for the purposes of payment. We may also be required to provide the owners, proprietors, or
managers of the venue where the event takes place with some of your personal information for
health and safety, regulatory, insurance, or legal reasons. These entities may retain some of
your personal information for their own records and legal obligations but not for the purposes of
marketing to you.

12.5. Subject to Clause 12.4, we will only give your personal information to other third parties where
the law either requires or allows us to do so.

13. Other important terms

13.1. We may transfer this agreement to someone else. We may transfer our rights and
obligations under these terms to another organisation. We will contact you to let you know if we
plan to do this. If you are unhappy with the transfer you may contact us to end the contract
within fourteen (14) days’ of us telling you about it and we will refund you any payments you
have made in advance for services not provided.

13.2. You may only transfer your rights under our guarantee to someone else. You may only
transfer your rights or your obligations under these terms to another person with our written
consent. We may withhold our consent if we believe that your transfer may be prejudicial to our
rights under this contact. However, you do not need our consent to transfer the benefit of our
guarantee in Clause 9.3 (see Clause 9.4).

13.3. Nobody else has any rights under this contract (except someone you pass your
guarantee on to). This contract is between you and us. No other person shall have any rights
to enforce any of its terms, except as explained in Clause 9.3 in respect of our guarantee.
Neither of us will need the consent of any person acquiring rights under our guarantee to end
the contract or make any changes to these terms.

13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that
any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that you do
not have to do those things or prevent us taking steps against you at a later date.

13.6. Which laws apply to this contract and where you may bring legal proceedings. These
terms are governed by Scottish law and you can bring legal proceedings in respect of the
services in the Scottish courts. If you live in England you can bring legal proceedings in respect
of the services in either the Scottish or the English courts. If you live in Northern Ireland, you
can bring legal proceedings in respect of the services in either the Northern Irish or the English

13.7. Alternative dispute resolution. Alternative dispute resolution is a process where an
independent body considers the facts of a dispute and seeks to resolve it, without you having to
go to court. If you are not happy with how we have handled any complaint, you may want to
contact the alternative dispute resolution provider we use. You can submit a complaint to the
Scottish Arbitration Centre via their website at https://scottisharbitrationcentre.org.

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